Ground staff

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Question American English Answer American English
works in the terminal area at check-in desks/counters
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check-in clerk / check-in agent / check-in attendant
fastening a tag (label) onto baggage
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baggage tagging
to calm down
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to defuse
Local police are trying to defuse racial tension in the community.
more than is accepted
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excess
aggressive, violent
wojowniczy, agresywny
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belligerent
nervous, anxious
poruszony, wstrząśnięty
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agitated
assists passengers and checks flight tickets at entrance gates when boarding or disembarking the aircraft of a commercial airline
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gate agent / attendant
to get on a plane
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to board
to leave a plane
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to disembark
a list of passengers
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a passenger manifest
to give official permission
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to authorize
to give sth./sb. officially or formally to another person
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to hand over
Polish ‘szef/szefowa pokładu’
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a purser
(abbr. PA system) an electronic system that uses microphones and loudspeakers to make music, voices etc. so that they can be heard in a particular place
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public-address system
manages all aspects of daily operation at the airport while monitoring, directing and controlling the staff ensuring that the daily operations are conducted properly.
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airport duty officer
to check, to observe, to watch
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to monitor
slowing or stopping a vehicle
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braking action
checks and decides on the entry rights of individuals and, where applicable, refuses entry
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immigration officer
a ramp, an area where aircraft park next to the terminal to load passengers and baggage
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tarmac
to make sb. decide not to do sth or continue doing sth.
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to deter
prevents unauthorized access to the aircraft and restricted areas
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airport security guard
a part of the airport access to which is tightly controlled, it includes all areas accessible to aircraft including runways, taxiways, ramps, etc.
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airside
a part of the airport including car parks, public transportation stations and access roads
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landside
searches arriving passengers, baggage and aircraft for drugs, weapons and other prohibited imports
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customs officer
forbidden, banned, illegal
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prohibited
fake, forged
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counterfeit
the amount of sth. that is allowed
without having to pay customs duties or taxes
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duty free allowances
provide stand-by first aid medical care for passengers, people in transit, airport and airline employees and visitors
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medical staff / assistance
ready for action
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stand-by
to make worse, to worsen, to deteriorate
pogorszyć
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to aggravate
Polish ‘nosze’
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a stretcher
provide normal police services and have full arrest powers
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police officers
staff providing ticketing service, collecting excess baggage charges as well as additional services
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sales and ticketing staff
allows eligible passengers to board the a/c first
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boarding priority
transports baggage to and from the aircraft; loads and unloads the hold
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baggage handler
supervises baggage handler
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load master
a part of a plane where goods being carried are stored
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a hold
the process of taking sb./sth. from one place to another
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conveyance
place at an airport where you get your suitcases
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reclaim area
May perform the duties of the check-in attendant and the gate attendant. Is responsible for transit passenger handling as well as special handling: elderly and disabled passengers, unaccompanied minors.
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passenger service agent
going through a place on the way to somewhere else
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transit
a child travelling without an accompanying passenger
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unaccompanied minor
is the airport agent who provides the weight and balance sheet which must be checked and signed by the captain
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ramp dispatcher / red cap
guides the pilot for the initial and final maneuvering of the aircraft in the vicinity of its parking stand position
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marshaller / signalman
surrounding area, neighborhood
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vicinity
sending back light
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reflective
clothes
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attire
clothing protecting ears
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ear defenders / protectors
during the period that the aircraft is on the ground (in transit / on turnaround), s/he supervises the activities to ensure that there is sufficient coordination of operations to avoid unnecessary ramp delays
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coordinator
Polish ‘rozładunek i załadunek samolotu przed kolejnym lotem’
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turnaround
headphones with a microphone arm attached enabling communication
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headsets
being on full stand-by, they provide efficient fire service during an emergency and must be prepared to respond immediately to a fire or other emergencies
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firemen
a sudden serious and dangerous situation which needs immediate action to deal with it
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emergency
to foam the runway
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to lay a foam carpet
the main part of an aircraft in which passengers and goods are carried
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fuselage
distant
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remote
is responsible for planning and monitoring the progress of a flight as well as its safety
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dispatch office dispatcher
the fact of being legal
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legality
to obey
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to comply
cooperates with airport management / duty officer and ATCOs to counter any birdstrike risk
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falconer / bird handler
to do sth to reduce or prevent the bad effects of sth
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to counter
a collision between an airborne animal and an aircraft
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birdstrike
Polish ‘sokół’
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falcon
Polish ‘mewa’
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gull
Polish ‘gawron’
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rook
is responsible for hooking up, pumping fuel, correctly balancing aircraft fuel tanks and then safely unhooking the fuel pumping equipment
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aircraft fuel agent / handler
correct any faults reported from the flight deck and perform routine checks on landing gear, engines, avionics and systems
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mechanics, engineers, maintenance
an area at the front of a plane where pilots sit to use controls and fly the plane
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flight deck
the science of electronics when used in designing and making aircraft
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avionics
the science of use of liquids moving under pressure
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system hydraulics
the mechanical structure of an aircraft
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airframes
operates suitable towing equipment which is necessary for pushing out the aircraft parked in a nose-in position or for more extensive tows to remote stands or maintenance areas
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tow vehicle / tug / tractor drivers
to pull, to drag
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to tow
responsible for onboard cleaning servicing activities including: removing all litter, restocking seatback pockets, cleaning and restocking galleys and toilets
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cleaning personnel / cleaners
a part of an aircraft where food is cooked and prepared
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galley
responsible for loading and unloading meals; provide drinks and newspapers
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catering personnel / caterers
provide potable water with the use of potable water vehicles / trucks
workers
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water servicing staff
drinkable
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potable
responsible for the service of toilet holding tanks with the use of lavatory service vehicles / trucks
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waste water staff
a container for storing sewage in vehicles equipped with toilets
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toilet holding tank

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